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What should I do if I have a broken Cloak?

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I received a Cloak that was damaged (small pin broken). I want to return it for a full refund. I sent an email 2 days ago to questions.quirky.com asking how to return it, but have not yet received anything other than a canned reply "we're working on it".
Help, please!

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Jessica Marati August 13, 2010 15:52

So sorry about that! We're working on processing all incoming emails as they come in, but we are working through a bit of a backlog. If you haven't already heard from us, you will by the end of the day.

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So sorry about that! We're working on processing all incoming emails as they come in, but we are working through a bit of a backlog. If you haven't already heard from us, you will by the end of the day.

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wilmawm August 22, 2010 20:50

I received a credit for my Cloak purchase a few days ago; I wasn't required to send it back. Thank you, Quirky, for resolving this.

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I received a credit for my Cloak purchase a few days ago; I wasn't required to send it back. Thank you, Quirky, for resolving this.

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Roger February 02, 2011 00:06

My cloak was broken on delivery. I need a replacement ASAP.

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Broken Cloak on delivery..

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My cloak was broken on delivery. I need a replacement ASAP. This reply was created from a merged topic originally titled <a href="/quirky/topics/broken_cloak_on_delivery" target="_blank">Broken Cloak on delivery.</a>.

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steven angelo February 02, 2011 00:06

Order # 20403 Cloak - broke within three days of receiving it due to flimsy design (plastic pin broke). Please credit my account, and advise of return process. Thank you. Steven Angelo tel: 415 373 6254 e:Sangelo@maveron.com

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Cloak pin broken....

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Order # 20403 Cloak - broke within three days of receiving it due to flimsy design (plastic pin broke). Please credit my account, and advise of return process. Thank you. Steven Angelo tel: 415 373 6254 e:<a href="mailto:Sangelo@maveron.com" rel="nofollow">Sangelo@maveron.com</a> This reply was created from a merged topic originally titled <a href="/quirky/topics/cloak_pin_broken" target="_blank">Cloak pin broken...</a>.

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Patrick Serafine February 02, 2011 00:06

I received my cloak broken in the box, I contacted you and was told a new unit would be shipped august 24th, when the black units came off back order. I have not been contacted by you since. Please send the new unit as soon as possible, or I will be forced to as for a full refund. So far, I am NOT impressed with quality control or customer service.

Pat Serafine

This reply was created from a merged topic originally titled
Broken cloak need replacement.

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I received my cloak broken in the box, I contacted you and was told a new unit would be shipped august 24th, when the black units came off back order. I have not been contacted by you since. Please send the new unit as soon as possible, or I will be forced to as for a full refund. So far, I am NOT impressed with quality control or customer service. Pat Serafine This reply was created from a merged topic originally titled <a href="/quirky/topics/broken_cloak_need_replacement" target="_blank">Broken cloak need replacement</a>.

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Erin Flachsbart February 02, 2011 00:07

My iPad Cloak is irretrievably broken. It fell off my chair (maybe two feet off the ground) and hit the floor on the corner. The lid twisted off, and both plastic pins are now so bent that I can't re-attach it. I bought the Cloak specifically to protect my iPad from tumbles. Can I get a refund? Thank you.

This reply was created from a merged topic originally titled
Cloak broken - pins bent.

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My iPad Cloak is irretrievably broken. It fell off my chair (maybe two feet off the ground) and hit the floor on the corner. The lid twisted off, and both plastic pins are now so bent that I can't re-attach it. I bought the Cloak specifically to protect my iPad from tumbles. Can I get a refund? Thank you. This reply was created from a merged topic originally titled <a href="/quirky/topics/cloak_broken_pins_bent" target="_blank">Cloak broken - pins bent</a>.

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Dennis Zimmerman February 02, 2011 00:07

purchased the Cloak last June 2010 and was very satisfied with it until now. One of the plastic pins holding the two halves together came off. I am not a young man and do not "throw" my things around so that this plastic pin came off with normal use. Upon further inspection, this seems like a weak part and should be more substantial considering that it is the focal point of a lot of use. I cannot use this product as it is. Please advise me of the next step.

This reply was created from a merged topic originally titled
Product failure - Cloak.

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purchased the Cloak last June 2010 and was very satisfied with it until now. One of the plastic pins holding the two halves together came off. I am not a young man and do not "throw" my things around so that this plastic pin came off with normal use. Upon further inspection, this seems like a weak part and should be more substantial considering that it is the focal point of a lot of use. I cannot use this product as it is. Please advise me of the next step. This reply was created from a merged topic originally titled <a href="/quirky/topics/product_failure_cloak/changes" target="_blank">Product failure - Cloak</a>.

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Shirley Chan February 02, 2011 00:10

Hey Dennis, I see that Rob has emailed you to get full details and make sure you have a fully functional Cloak again.

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- Dennis Zimmerman February 02, 2011 19:36
  
  Thank you very much. It is nice to do business with folks who respond so quickly, and positively!
  
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Hey Dennis, I see that Rob has emailed you to get full details and make sure you have a fully functional Cloak again.

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carol FARROW March 04, 2011 18:37

I contacted you a while ago regarding my cloak. I love it but it broke off it's hinges. There was no physical abuse to it. I just think over time the plastic will break. is it possible to either return this for you to see and send me another one because I do like it and have given your website to numerous people who like it also.

This reply was created from a merged topic originally titled
cloak broke.

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- Shirley Chan March 04, 2011 18:39
  
  Hey Carol, I couldn't find an email from you so I'm reaching out now to find out full details. We'll make sure you get to keep enjoying your Cloak.
  
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I contacted you a while ago regarding my cloak. I love it but it broke off it's hinges. There was no physical abuse to it. I just think over time the plastic will break. is it possible to either return this for you to see and send me another one because I do like it and have given your website to numerous people who like it also. This reply was created from a merged topic originally titled <a href="/quirky/topics/cloak_broke/changes" target="_blank">cloak broke</a>.

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Lori Krejci March 04, 2011 21:40

My Cloak did not last long. First the low plastic riser was hard to flip out, then one of the small plastic pins broke off so it was a goner. Then I dropped my iPad with the cloak onto my desk, not the floor mind you, so it fell about 12"-15" and this snaped the hard cover pins right off. So I will get a new cover, but not a Cloak.

This reply was created from a merged topic originally titled
Cloak not up to the job..

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- Shirley Chan March 04, 2011 21:56
  
  Hey Lori, I'm emailing you to find out how we can help.
  
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My Cloak did not last long. First the low plastic riser was hard to flip out, then one of the small plastic pins broke off so it was a goner. Then I dropped my iPad with the cloak onto my desk, not the floor mind you, so it fell about 12"-15" and this snaped the hard cover pins right off. So I will get a new cover, but not a Cloak. This reply was created from a merged topic originally titled <a href="/quirky/topics/cloak_not_up_to_the_job/changes" target="_blank">Cloak not up to the job.</a>.

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Lori Krejci March 04, 2011 22:19

I know exactly what you mean. My small flip out plastic riser bar broke at the plastic pin and then later the whole cover broke off at the plastic pins. This portion of the product WAY under designed.

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- Shirley Chan March 04, 2011 22:26
  
  Hey Lori, I just emailed you to confirm shipping address so that we can replace the parts that you need. We'll make things right!
  
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I know exactly what you mean. My small flip out plastic riser bar broke at the plastic pin and then later the whole cover broke off at the plastic pins. This portion of the product WAY under designed.

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Jack Boller April 22, 2011 18:00

Hello,
Cloak order number 19046 (2010-08-02 09:37:33 -0400) - unfortunately, the spoke on the left hinge has snapped-off of my case. It doesn't hold the flap anymore and all I'm left with is the rubber cover.
Can I purchase this part to repair this case? I LOVE this case and hate to be without the flap.
PLEASE HELP.
Jack Boller
Jack@TrendControlsHouston.com
281-703-5118

Thanks so much,
Jack

This reply was created from a merged topic originally titled
Broken hinge on Cloak.

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- Shirley Chan April 22, 2011 18:02
  
  Hey Jack, we're gonna reach out by email to confirm your shipping info & send you replacement parts!
  
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Hello, Cloak order number 19046 (2010-08-02 09:37:33 -0400) - unfortunately, the spoke on the left hinge has snapped-off of my case. It doesn't hold the flap anymore and all I'm left with is the rubber cover. Can I purchase this part to repair this case? I LOVE this case and hate to be without the flap. PLEASE HELP. Jack Boller <a href="mailto:Jack@TrendControlsHouston.com" rel="nofollow">Jack@TrendControlsHouston.com</a> 281-703-5118 Thanks so much, Jack This reply was created from a merged topic originally titled <a href="/quirky/topics/broken_hinge_on_cloak/changes" target="_blank">Broken hinge on Cloak</a>.

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Jack Boller April 22, 2011 18:10

Woo-Hoo!

That's AWESOME.

I love QUIRKY!!!

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Woo-Hoo! That's AWESOME. I love QUIRKY!!!

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Sara King May 05, 2011 23:04

My Quirky Cloak as Broken again!!! This is the second time my case has broken! The hinge has broken and the cover has come off completely! I am very dissatisfied with my cloak. Please let me know what you can do for me!
Thank you Sara King
sara4god@googlemail.com

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Cloak broken again!.

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- Shirley Chan May 05, 2011 23:05
  
  Hey Sara, I'm looking everything up and will respond to the email you sent. We'll find a solution!
  
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My Quirky Cloak as Broken again!!! This is the second time my case has broken! The hinge has broken and the cover has come off completely! I am very dissatisfied with my cloak. Please let me know what you can do for me! Thank you Sara King <a href="mailto:sara4god@googlemail.com" rel="nofollow">sara4god@googlemail.com</a> This reply was created from a merged topic originally titled <a href="/quirky/topics/cloak_broken_again/changes" target="_blank">Cloak broken again!</a>.

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PJF May 17, 2011 21:10

I'm in the same situation as Jack above--the top cover of my Cloak snapped off while I was trying to stand it up to watch a video today--the right hing snapped off. I've loved my Cloak thus-far and rely on it to protect my iPad. What can I do to get it repaired?

Thanks!

//pete
Order #15259

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- Rob Lubow (Official Rep) May 18, 2011 17:53
  
  Hey Pete, I'm reaching out to you by email so we can get this issue resolved ASAP!
  
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I'm in the same situation as Jack above--the top cover of my Cloak snapped off while I was trying to stand it up to watch a video today--the right hing snapped off. I've loved my Cloak thus-far and rely on it to protect my iPad. What can I do to get it repaired? Thanks! //pete Order #15259

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David May 22, 2011 19:21

Hello -

How do I get a new Cloak, or piece for my Cloak?

I purchased a Black Cloak in the past year. I'm very fond of the product/design in general. However, the small grey fold-out piece that places the iPad at a typing angle snapped off and broke (the pin area).

How can I either get a replacement Cloak, or a replacement piece (if a full replacement is not an option)?

Thanks.

Dave
dmissal@gmail.com

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- Andy Garcia May 23, 2011 18:51
  
  Hey David, I got your email. I'm reaching out now to help.
  
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Hello - How do I get a new Cloak, or piece for my Cloak? I purchased a Black Cloak in the past year. I'm very fond of the product/design in general. However, the small grey fold-out piece that places the iPad at a typing angle snapped off and broke (the pin area). How can I either get a replacement Cloak, or a replacement piece (if a full replacement is not an option)? Thanks. Dave dmissal@gmail.com

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Erik Moore May 28, 2011 17:04

Order #18769

Like many others, I've had a hinge pin snap off--mine is the lower hinge when the cover is in "portrait" orientation and opening to left. Please advise.

Thanks,
Erik

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- Andy Garcia May 30, 2011 16:15
  
  Hey Erik, I'm reaching out now to help!
  
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- Erik Moore May 31, 2011 14:24
  
  Thanks again for the quick reply, and I look forward to getting this resolved.
  
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Order #18769 Like many others, I've had a hinge pin snap off--mine is the lower hinge when the cover is in "portrait" orientation and opening to left. Please advise. Thanks, Erik

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Diane Bilello June 30, 2011 03:55

I bought the cloak over a year ago and it has been a great travel case and overall ipad cover. The pins in the plastic hinge have broken and I was wondering what I need to do to get a replacement part.

Thanks so much!

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- Rob Guizio (Community Ambassador) June 30, 2011 12:28
  
  Hi Diane, I'll be reaching out to you privately so I can help you out.
  
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I bought the cloak over a year ago and it has been a great travel case and overall ipad cover. The pins in the plastic hinge have broken and I was wondering what I need to do to get a replacement part. Thanks so much!

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Nick Delia July 08, 2011 20:55

Had a hinge pin on the smaller support stand break 3 weeks after purchase and the solution was to send more stands. Not the best solution for a manufacturing flaw but OK. Now, the main pivot hinge pin for the protective cover has snapped. No impact, just normal usage. It's been about a year since original purchase and I'm loosing faith in this product.
After looking at the other pin that wasn't broken, I see that it is cracked and about to break. What are my options with this kind of failure?
I own 4 other Quirky product with no issues at all. I think you missed the boat in the manufacturing design of this one.

Nick Delia

This reply was created from a merged topic originally titled
2nd Broken Hinge Pin.

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Had a hinge pin on the smaller support stand break 3 weeks after purchase and the solution was to send more stands. Not the best solution for a manufacturing flaw but OK. Now, the main pivot hinge pin for the protective cover has snapped. No impact, just normal usage. It's been about a year since original purchase and I'm loosing faith in this product. After looking at the other pin that wasn't broken, I see that it is cracked and about to break. What are my options with this kind of failure? I own 4 other Quirky product with no issues at all. I think you missed the boat in the manufacturing design of this one. Nick Delia This reply was created from a merged topic originally titled <a href="/quirky/topics/2nd_broken_hinge_pin" target="_blank">2nd Broken Hinge Pin</a>.

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Jill Chaiear July 16, 2011 04:18

Hi..
I got my cloak last year. Both pins are broken off the front cover. Can I get just the front cover from you? And please let me know how I can re-attach to the main body. Please let me know, I have a few ipad covers, but I use this one the most.
Thank you
Jill

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- Rob Guizio (Community Ambassador) July 18, 2011 19:17
  
  Jill, I'll be reaching out to you through email to resolve this issue!
  
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Hi.. I got my cloak last year. Both pins are broken off the front cover. Can I get just the front cover from you? And please let me know how I can re-attach to the main body. Please let me know, I have a few ipad covers, but I use this one the most. Thank you Jill

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XRFIWR August 30, 2011 17:41

Similar to the last post, the pins on my Cloak that hold the two main panels together just gave out on me. Hoping there is some fix or replacement for this.

Unfortuantely I can't seem to update my email address in the Quirky system, so I can't be reached through the one associated with my account. If there is an address I can contact someone at Quirky please let me know.

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- Cody Stowers August 30, 2011 18:32
  
  The easiest way is to send an email to questions@quirky.com or call 1-866-5QUIRKY
  
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- XRFIWR August 30, 2011 20:50
  
  Thanks you!
  
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Similar to the last post, the pins on my Cloak that hold the two main panels together just gave out on me. Hoping there is some fix or replacement for this. Unfortuantely I can't seem to update my email address in the Quirky system, so I can't be reached through the one associated with my account. If there is an address I can contact someone at Quirky please let me know.

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anselm hii September 17, 2011 17:23

I've been an original cloak owner, and mine hasn't broken yet (knock on wood), but that thing is freak ass heavy.

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I've been an original cloak owner, and mine hasn't broken yet (knock on wood), but that thing is freak ass heavy.

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rebcam September 26, 2011 04:25

My top hinge pin broke (again) and I have a placement piece from a previous repair, but I can't figure out how to remove the broken piece to install the new one. Any ideas?

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- Andy Garcia September 28, 2011 13:10
  
  Hey, check out our replacement tutorial video. Let me know if this helps.
  
  https://www.youtube.com/watch?v=dCSMSq...
  
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My top hinge pin broke (again) and I have a placement piece from a previous repair, but I can't figure out how to remove the broken piece to install the new one. Any ideas?

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rebcam September 28, 2011 12:30

The top pin on my Cloak broke again, and while I have a replacement piece, I can't figure out how to remove the broken piece to replace it. Any ideas?

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Replace broken pin on Cloak?.

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The top pin on my Cloak broke again, and while I have a replacement piece, I can't figure out how to remove the broken piece to replace it. Any ideas? This reply was created from a merged topic originally titled <a href="/quirky/topics/replace_broken_pin_on_cloak/changes" target="_blank">Replace broken pin on Cloak?</a>.

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rebcam September 29, 2011 01:26

That's great for putting the new hinge on, but I can't get the broken pin off!

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That's great for putting the new hinge on, but I can't get the broken pin off!

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