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Someone might be asleep at the wheel on the packaging end in China.
I opened one of the boxes of Loop I purchased in presale, and one of the inside packages had the replacement scrubber, but no the actual loop with scrubber.
The paper piece that loop rests on was intact, and the Loop was not loose in the box (The paper piece breaks easily, but this was not the case.)
I didn't open all the boxes to check them, but if I had this problem, then I might not be the only one.
I’m
blah
Official
Response
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Hey Zymie. Sorry about the missing Loop! We'll fix that for you right away. I'll be sending you a new one ASAP. Please let us know if any other boxes are missing their contents.
We'll try to aggregate any further reports here so we can gauge the scale of the issue.
EMPLOYEE
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Hey Zymie. Sorry about the missing Loop! We'll fix that for you right away. I'll be sending you a new one ASAP. Please let us know if any other boxes are missing their contents.
We'll try to aggregate any further reports here so we can gauge the scale of the issue.Comment -
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This post was less about me getting a replacement, and more about giving you guys a heads up.
You might also want to look into the adhesive that is being used on the paper hanger, because several of them were not intact either. -
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agreed on the packaging... many of my loops were just lose in the box. the adhesive really can't hold it in... -
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Noted. Thanks. I've given our Ops folks a heads up about it. We'll revise the packaging if it seems like this is a widespread issue.
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