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Why has indirect potential earnings not been added since before October for the large orders?

Before the shop redesign I noticed substantial orders in October and November for Pivot Power, Mantis, Contort and a few others that have not been reflected in my indirect potential earnings and others do not have the amounts either. Why has this money not been entered? I believe this money is for orders to OfficeMax, Toys R Us and Target.

When I emailed about this the response I got was "Sorry for the delayed reply. I was trying to find out an answer for you. You're right that the order unit numbers have been entered in the system but have not been reflected in a user's potential earnings just yet." This was on October 26th.

What gives?
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